Términos y condiciones

BaliFerries.com Condiciones de reserva

Este sitio (el "Sitio") compara precios y horarios para viajes en ferry, y le permite reservar viajes. El Sitio es propiedad y está operado por Island Ventures (referido en estas Condiciones de Reserva como "nosotros" o la "Compañía"). Nosotros mismos no operamos ningún servicio de ferry, y cualquier reserva que realice a través de nuestro Sitio (o nuestros centros de llamadas) para viajes en ferry está sujeta a estas Condiciones de reserva, y también a los términos de los operadores de los servicios de ferry.

1. Aplicación

Estas Condiciones de reserva se aplican a todas las reservas de pasajeros realizadas para viajes en ferry, a través de este Sitio o a través de nuestros centros de llamadas, y reemplazan todas las condiciones anteriores. "Usted" significa la persona que realiza la reserva, y cada una de las personas para las que se realiza la reserva, a través de este Sitio o nuestro centro de llamadas, se denomina en estas Condiciones de reserva como un "Cliente". Puede (pero no necesita ser) un Cliente. En estas Condiciones de reserva, utilizamos el término "Servicios" para referirnos a los servicios ofrecidos por nosotros, que comprende mostrarle posibles opciones de ferry y conectarlo con operadores externos de servicios de ferry.

2. Partes

Estas Condiciones de Reserva se aplican a nuestros Servicios.
Su reserva para viajes en ferry forma un contrato con nosotros, así como un contrato con el operador de ferry (cada uno es un "Operador"), cuyos términos (los "Términos del Operador") se ponen a su disposición antes de que se complete cualquier reserva, y que también acepta cuando se realiza una reserva. Usted es responsable de familiarizarse con los Términos del Operador, que se aplican a su reserva. En caso de conflicto o inconsistencia entre estas Condiciones de Reserva y los Términos del Operador, prevalecerán los Términos del Operador.
Es muy importante que usted y cada Cliente entiendan que operamos este Sitio, y que el Operador es responsable de todos los viajes realizados en su servicio de ferry.
Podemos cambiar estas Condiciones de reserva de vez en cuando, pero cualquier cambio no se aplicará a ninguna reserva que ya haya realizado. Debe guardar las Condiciones de reserva que se aplican al hacer una reserva para que pueda consultarlas en una fecha posterior.
La persona que realiza una reserva utilizando este Sitio o nuestro centro de llamadas debe tener autoridad para realizar cualquier reserva en nombre de cualquier otro Cliente. La persona que realiza una reserva es responsable de sus actividades en nuestro Sitio y de salvaguardar cualquier información personal proporcionada, incluidas contraseñas, nombres, pasaportes y detalles de viaje. La persona que realiza la reserva debe asegurarse de que toda la información proporcionada por él o ella es completa y precisa.

3. Tarifas e información general

Las tarifas se basan en el número de pasajeros, ruta(s), clase, fechas y horas de viaje. Su reserva puede requerir que los Clientes salgan y/o regresen en o dentro de las fechas y horas especificadas. Si los Clientes no se adhieren a dichas fechas y horas especificadas, se les puede negar el viaje y / o cambiar sus especificaciones de reserva y alojamiento, y / o estar sujetos a cargos adicionales. En particular, el beneficio de cualquier tarifa promocional puede perderse y las tarifas completas pueden cobrarse. Los cargos adicionales contemplados en este párrafo pueden ser debitados a su tarjeta de crédito o débito que utilizó al hacer una reserva, sin más referencia a usted.
El espacio para pasajeros y el alojamiento a bordo están sujetos a disponibilidad y es posible que no siempre estén disponibles. Las tarifas promocionales están sujetas a condiciones especiales adicionales, incluida una condición general de que si no se utiliza alguna parte del itinerario, nosotros o el operador nos reservamos el derecho de aplicarle cargos adicionales. Tenemos el derecho de variar todas las tarifas mostradas, incluido el lugar donde los Operadores cambian sus tarifas (incluidas, entre otras, por razones de fluctuaciones monetarias, precios del petróleo, cambios en la ley) en cualquier momento hasta que se confirme una reserva.

Items such a surfboards, diving equipment, sup, kayaks or any other items different from normal baggage may be charged an additional fee.
Not all of the Operators have facilities to accept bookings for people with disabilities. Enquiries should be made at the time of booking whether the operator has the facilities that any Customer requires.

4. Departure Schedules

All departure/arrival times are estimated by the Operator and are given as local times - please refer to your booking confirmation for details. You are advised to check with the Operator for any changes prior to commencing your journey. Sailing schedules may be interrupted and/or crossing times extended or cancelled due to adverse weather conditions and/or tidal conditions and/or other circumstances.
It may be necessary to use alternative ships or points of departure or arrival on any sailing or to change/withdraw the facilities/services available for various operational, technical or scheduling reasons.
We do not accept liability howsoever arising for any costs or inconvenience caused as a result of such circumstances, but we will try to notify you, if practical, using the contact details provided by you at the time of booking. The Operator Terms apply to any liability of the Operator in such circumstances.

5. Animals

The carriage of animals is only permitted if the Customer notifies us before making the booking. Any such carriage must be in accordance with any relevant legal requirements and the requirements of the Operator. A charge may be made for the carriage of any animals, and further conditions may be imposed. Please seek advice from your vet or the appropriate authority before making a booking. You are legally responsible for the animals and wholly responsible for obtaining any necessary documents, consents and permission.

6. Hazardous Materials

Neither the Company nor the Operator will accept bookings from passengers that are carrying dangerous or hazardous materials. In certain circumstances written permission may be obtained from the Operator, but such permission may be subject to additional charges and conditions. You are responsible to the Operator for the carriage of such materials, whether declared or undeclared. In the event that you seek to carry undeclared dangerous/hazardous materials, carriage may be refused without refund.

7. Confirmation and Payment

Unless you have set up a credit account with us, you must pay for each booking at the time of booking, before a confirmation is issued. Payment can be made by credit card, paypal, iDEAL, Sofort banking, KBC/CBC, Belfius Direct Net, ING Homepay, Giropay, Bancontact or debit card. Corporate/Commercial cards are subject to a 2% surcharge. Consumer credit cards issued by banks located outside the EEA are subject to a 2% surcharge.
When you contact the Company to make a booking, and have made full payment for all Customers covered by the booking, we will issue a confirmation advice note that sets out the details of your reservation and provides other information on the basis of the information that you have provided. If you have not received that email from us within 24 hours of you making the booking, you should contact our customer services team at [email protected]. You agree that the data that we store in our information systems (or those of our service providers) constitutes proof of your booking and its details. If payment is made by debit or credit card the amount or balance due will be taken from that card at the time of booking.
The contract between us and you is formed once details have been confirmed to you either by electronic confirmation via our Site or by email or telephone or fax. Either we or the Operator will issue you with an electronic ticket, or we or the Operator will email a ticket to you for your travel.

8. Cancellation

If the ticket purchased permits cancellation then the booking may be cancelled and refunded subject to these Booking Conditions. Promotional, discounted, rescheduled or special offer tickets may not be refundable and you should check with us at the time of booking whether additional conditions are attached to your ticket that may result in no refund being available. Any payment card charges applied to bookings are not refundable. Any deposit payments for bookings are not refundable. Cancellations always need to be submitted atleast 48 hours before your trip departure date and time. Return trips are always handles as one booking/ticket and need to be cancelled atleast 48 hours before your outgoing departure date and time. Refunds are always minus a $10 USD cancellation fee. 

9. Amendment Fees

You may only make an amendment to a Booking at the Operator's discretion. Some bookings may be subject to an amendment fee plus any difference between the fare that you booked and the new fare.
BaliFerries.com own fee may be charged as follows:
- For amendments on initial ticket booking value of less than $100, the amendment fee will be $10
- For amendments on initial ticket booking value of over $ 100, the amendment fee will be $ 25
Some bookings, such as promotional or special fares, cannot be amended, and you should check with the Company at the time of booking whether your booking can be amended, or not.

10. Check in

Latest check-in times are as stated during the booking process and also on the booking confirmation. If a Customer is not ready to board the ferry by the latest check-in time, boarding cannot be guaranteed as waiting lists may have been accepted. If a Customer has special requirements, or has received our permission to carry animals or dangerous goods, generally that Customer is expected to check in earlier as stated on the booking confirmation.
The Operator has absolute discretion as to whether or not to accept any passenger or luggage on board. Each Customer must have all the necessary travel documents to enter the countries which he or she intends to visit and for re-entry into the country of departure.
You are responsible for ensuring that the name on each Customer's passport matches the name on the ticket, otherwise the Customer may not be able to travel and any travel insurance may be invalid. If any Customer changes his or her name between the date of the booking and the date of travel (for example, following marriage), you must notify us at [email protected].

11. Your responsibility

You are responsible to the Company and the Operator for fully complying with these Booking Conditions and any additional requirements imposed by the operator or by law. You are also responsible for providing full and accurate information about your booking, including the passengers.

12. Compulsory Law

Your booking is subject to any compulsory law or convention applicable to the ferry booking and your attention is specifically drawn to the Athens Convention relating to the Carriage of Passengers and Their Luggage by Sea 1974, which both imposes obligations on the carrier and limits their liability. You recognise and agree that we are not responsible for providing you with the ferry service - that is provided solely by the Operator.

13. Events beyond the parties' reasonable control

If an unforeseen event, which could not have been avoided by us or the Operator taking all due care, significantly impedes the travel which has been booked, then either we or you can terminate the contract.

14. Our liability

We are responsible for:
* the selection and monitoring of Operators;
* accuracy of information that we provide.
We are not responsible for information not published by us, including information published on Operator websites;
We are not responsible for the journey that you book through us - that is the responsibility of the Operator.
Unless required by The Package Travel, Package Holidays and Package Tours Regulations 1992 or other mandatory legal requirements, we are not responsible for shortcomings in arrangements brokered by anyone other than us.

15. Limitation of Liability

We do not limit our liability for (i) loss caused by our fraud or fraudulent misrepresentation (ii) loss arising from death or personal injury caused by our negligence; or (iii) any other loss that may not be excluded or limited by applicable law. In all other respects, we shall be liable only for losses which arise directly: (a) from our breach of a legal duty of care; or (b) are a result of our breach of these Booking Conditions, and that liability is at all times limited to a sum equivalent to twice the amount paid by you for a booking, in respect of the relevant Customer.
Claims against us for compensation are limited or excluded insofar as international treaties or other legal regulations that limit or exclude liability apply to the arrangements to be provided. Liability for sea transportation is governed by the applicable stipulations of international treaties including the Athens Convention. That treaty limits the liability of the Operator for shipping incidents and fault or negligence.

16. You must make any complaint promptly, by contacting us by post or by email to [email protected].

17. Prices

The prices for prospective bookings will be as quoted on the Site from time to time, except in cases of obvious error. Prices are liable to change at any time, but changes will not affect bookings already accepted except as stated above.

18. You understand and agree that we act as an intermediary between you and the Operator, and we will not be held liable with respect to the Operator's services.

19. Free Hotel Pickup and Drop service by the operator

Free hotel pickup and drop service is a free service offered and operator by the boat operator and subject to availability and terms. This is in no way a service by BaliFerries.com and since it is a FREE service  it is never part of or included in any of our prices. We are not responsible for any delays or other issues that may arise from using this free service.

20. Usted entiende que debe cumplir con los requisitos de viaje COVID-19 de Indonesia, y no seremos responsables cuando no cumpla con los requisitos de viaje actuales de COVID-19 durante su viaje.

21. Estas Condiciones de reserva se rigen por las leyes de los Países Bajos. Usted acepta que los tribunales holandeses tendrán jurisdicción para conocer y resolver cualquier disputa que surja de la interpretación de estos términos.

22. Si cualquier tribunal u otra autoridad de jurisdicción competente determina que alguna disposición (o parte de una disposición) de estas Condiciones de reserva es inválida, ilegal o inaplicable, dicha disposición o parte, en la medida requerida, se considerará no válida. forman parte de este acuerdo con usted y la validez y aplicabilidad de las demás disposiciones no se verán afectadas.

© BaliFerries.com

Última actualización el 12/09/2022